Webex Calling | Cisco 9861 Phone Quick Start Guide

Webex Calling | Cisco 9861 Phone Quick Start Guide

Overview

Cisco 9861 Phone Quick Start Guide

Cisco Desk Phone 9861 is available in two versions: the 9861 model that features Wi-Fi, Bluetooth®, and NFC capabilities, and the 9861NR model that doesn't support Wi-Fi, Bluetooth®, and NFC. Despite this distinction, both versions have the same hardware features.

front view
Cisco Desk Phone 9861 front view
Hardware and buttons on the front

Hardware Feature

Purpose

1. Phone screen

5" color screen (Resolution 800 x 480)

2. Top 360 LED

Indicates the states of call, message, and the phone.

3. Action button *

Press the button to place a service call, such as an emergency call, if configured.

4. Line buttons and programmable feature buttons

Access your phone lines, features, and call sessions.

5. Softkey buttons

Access to functions and services.

6. NFC tag

The location of the NFC tag.

Scan the NFC tag to write onboarding information to the phones. The onboarding information can be preconfigured in an industrial NFC writer/reader or a mobile phone running a custom app.

7. Hold/ResumeTransfer, and Conference

Hold/Resume : Place an active call on hold and resume the held call.

Transfer Transfer button: Transfer a call.

Conference Conference button: Create a conference call.

8. HeadsetSpeakerphone, and Mute

Headset Headset button: Toggle the headset on. When the headset is on, the button lights up. To leave headset mode, pick up the handset or press Speakerphone Speakerphone button.

Speakerphone Speakerphone button: Toggle the speakerphone on or off. When the speakerphone is on, the button lights up.

Mute Mute button: Toggle the microphone on or off. When the microphone is muted, the button lights up.

9. Alphanumeric keypad

Use the keypad to input numbers, letters, and symbols.

10. Volume button

Adjust the handset, headset, and speakerphone volume (off hook), and the ringer volume (on hook and when the phone is idle).

11. FavoriteSettings, and Contacts

Favorite Favorite button: Access Voicemail, Help Desk list, and message services, if configured.

Settings Settings button: Access the settings menu.

Contacts Contacts button: Access directories.

12. Front Arc LED

Indicates the states of the phone, calls, and messages.

12. Calendar button

Tap the Calendar button to open your calendar.

This button is only accessible if your administrator has set up the Calendar service on your phone.

13. Navigation Cluster

The Navigation Cluster consists of the Navigation Ring and Select button. Used to scroll through menus, highlight items and select the highlighted item.

*Perdigon does not have this button programmed by default.



Source: https://help.webex.com/en-us/article/29odsb/Get-started-with-Cisco-Desk-Phone-9800-Series

    • Related Articles

    • Webex Calling | Cisco 9851 Phone Quick Start Guide

      Overview Cisco 9851 Phone Quick Start Guide Cisco Desk Phone 9851 front view Hardware and buttons on the front Hardware Feature Purpose 1. Phone screen 3.7" color screen (Resolution 480 x 240) 2. Top 360 LED Indicates the states of call, message, and ...
    • Webex Calling | Cisco 9841 Phone Quick Start Guide

      Overview Cisco 9841 Phone Quick Start Guide Hardware Feature Purpose 1. Phone screen 3.5" grayscale screen (Resolution 384 x 160) 2. Top 360 LED Indicates the states of call, message, and the phone. 3. Action button* Press the button to place a ...
    • Webex Calling | Conference Calls with Your Desk Phone

      Overview This guide covers everything you need to know about conference calling when using a Cisco desk phone with the Webex App. Whether you're an executive assistant managing calls for your boss or a team member pulling colleagues into a ...
    • Webex Calling | Use CScan to test Webex Calling network quality

      CScan is the network readiness tool designed for Webex Calling. Anyone can use it to test their network connection to Webex Calling. The Tool is located here: https://cscan.webex.com/ Introduction Prequalifying service availability for a customer ...
    • Webex Calling | Features available by license type for Webex Calling

      Webex Calling licenses can be assigned to Users or Workspaces depending on the feature requirements. With Webex Calling, there are three license options available, Professional, Standard, and Workspace. Professional license (User): Built for ...