Webex Calling | Cisco 9851 Phone Quick Start Guide

Cisco Desk Phone 9851 front view

Hardware and buttons on the front
Hardware Feature	Purpose
1. Phone screen	3.7" color screen (Resolution 480 x 240)
2. Top 360 LED	Indicates the states of call, message, and the phone.
3. Action button	Press the button to place a service call, such as an emergency call, if configured.
4. Line buttons and programmable feature buttons	Access your phone lines, features, and call sessions.
5. Softkey buttons	Access to functions and services.
6. NFC tag	The location of the NFC tag. Scan the NFC tag to write onboarding information to the phones. The onboarding information can be preconfigured in an industrial NFC writer/reader or a mobile phone running a custom app.
7. Hold/Resume, Transfer, and Conference	Hold/Resume : Place an active call on hold and resume the held call. Transfer : Transfer a call. Conference : Create a conference call.
8. Headset, Speakerphone, and Mute	Headset : Toggle the headset on. When the headset is on, the button lights up. To leave headset mode, pick up the handset or press Speakerphone . Speakerphone : Toggle the speakerphone on or off. When the speakerphone is on, the button lights up. Mute : Toggle the microphone on or off. When the microphone is muted, the button lights up.
9. Alphanumeric keypad	Use the keypad to input numbers, letters, and symbols.
10. Volume button	Adjust the handset, headset, and speakerphone volume (off hook), and the ringer volume (on hook and when the phone is idle).
11. Favorite, Settings, and Contacts	Favorite : Access Voicemail, Help Desk list, and message services, if configured. Settings : Access the settings menu. Contacts : Access directories.
12. Front Arc LED	Indicates the states of the phone, calls, and messages.
13. Calendar button	Tap the Calendar button to open your calendar. This button is only accessible if your administrator has set up the Calendar service on your phone.
14. Navigation Cluster	The Navigation Cluster consists of the Navigation Ring and Select button. Used to scroll through menus, highlight items and select the highlighted item.