With Webex Calling, there are three license options available, Professional, Standard, and Workspace.
- Professional license (User): Built for individual user Calling needs. The User Professional license includes support for soft clients, including the Webex App. Virtual Line and Group Voicemail are entitled to a 1:1 ratio for every Professional license.
- Professional license (Workspace): Built for workspace Calling needs. Workspace supports device end points only.
The Professional license (Workspace) isn’t applicable for Dedicated Instance.
Standard license (User only): Built for the individual user’s needs with standard telephony features
A Standard licensed user can have either a physical device (Cisco collaboration device, Cisco phone, ATA, or third-party device) or all soft client(s) (Webex App, desktop, tablet, mobile), but not both.
Here is a description of key terms referred in this article:
Shared Lines—A shared line in calling refers to a single phone number that is accessible to multiple devices or users. These lines are owned by a licensed Webex Calling user and shared with other Webex Calling users. Thus supporting the multiline capability. For example, a professionally licensed user can share their line with a maximum of 35 devices or users.
Multiline Capability—The ability to see and access lines other than a Webex Calling user's primary line. The number of multiple lines accessible to a licensed Webex Calling user depends on the device. For example, an MPP 7821 supports two line keys but the Webex App supports up to 10 line keys for shared line assignment.
Currently, key expansion module (KEM) can only support 16 lines but you can use the lines for monitoring beyond 16.
Assigned Devices—Each license type has a maximum number of devices that you can add to a user or workspace that is independent of the number of shared lines supported per license. For example: A Professional workspace license supports assigning a maximum of five devices per workspace. Each device consumes one shared line, which means this workspace can have five devices with five shared lines. In total this device still shares the workspace line with 30 other multiline end points.
Workspace license (Workspace only): Built for shared use and common area locations, Cisco phones, and ATAs. Limited to a single device. Not intended for an individual user’s Calling needs.
The following features aren’t a comprehensive list of the capabilities of the Webex Calling service.
| Feature | User link | Professional (User) | Professional (Workspace) | Standard | Workspace |
|---|---|---|---|---|---|
| Device Count Entitlement | 5 | 5 | 1 (device or soft client) | 1 | |
| Soft Clients (Webex App, Desktop, Mobile, Tablet) | Y | N | Y (if using soft clients) | N | |
| Shared Lines | Y (35) | Y (35) | N | N | |
| Multiline | Y | Y | Y | Y | |
| Virtual Line (1:1 ratio per Pro license) | Y | Y | N | N | |
| Hot Desking User | Y | N | Y | N | |
Hot Desking Device (88xx, 98xx, RoomOS) | N | Y Hot Desking isn't supported for a workplace with multiple devices. | N | Y | |
| Voicemail | Y | Y | Y | N | |
| Microsoft Teams Integration | Y | N | Y | N | |
| Y | Y | Y | N | ||
Call Recording Partner | $ | $ | $ | N | |
| $ | N | N | N | ||
| $ | N | N | N | ||
| Paging | Y | Y | Y | Y | |
Nomadic E911 (US-only) | Y | Y | Y | Y | |
Conference (N-Way) Calling up to 6 | Y | Y | Y | N | |
Conference (3-Way) Calling | Y | Y | Y | Y | |
| User Portals | Y | N | Y | N | |
Monitoring (BLF) | Y | Y | Y | Y | |
| Y | Y | Y | Y | ||
Visual Voicemail | Y | N | Y | N | |
| $ | N | N | N | ||
| Alternate Numbers with Distinctive Ring | Y | Y | Y | N | |
| Y | Y | Y | Y | ||
| Anonymous Call Rejection | Configure | Y | Y | Y | N |
| Barge-In Exempt | Configure | Y | Y | Y | N |
Basic Call Logs | Y | Y | Y | Y | |
| $ | N | $ | N | ||
| Call Block | Y | N | Y | N | |
| Call Bridge Warning Tone | Y | Y | Y | N | |
| Call Forwarding Always | Y | Y | Y | Y | |
| Call Forwarding When Not Reachable (Business Continuity) | Configure | Y | Y | Y | Y |
| Call Forwarding Busy | Configure | Y | Y | Y | Y |
| Y | Y | Y | Y | ||
| Call Forwarding Selective | Configure | Y | Y | Y | N |
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
| Call Intercept | Y | Y | Y | Y | |
Call Line ID Delivery Blocking | Y | Y | Y | Y | |
| Configure | N | N | Y | N | |
| Call Queue | Y | Y | N | Y | |
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
Calling Line ID Delivery Blocking | Y | Y | Y | N | |
Calling Timezone | Y | Y | Y | Y | |
| Y | Y | Y | Y | ||
Connected Line ID Restriction | Y | Y | Y | Y | |
| Y | N | Y | N | ||
| Y | Y | Y | Y | ||
| Y | Y | Y | Y | ||
| Configure | Y | N | N | N | |
| Executive Assistant | Configure | Y | N | N | N |
| Y | Y | Y | Y | ||
| External Calling Line ID Delivery | Y | Y | Y | Y | |
Incoming Fax Messaging | Y | Y | Y | N | |
Digital Fax Messaging | $ | $ | $ | $ | |
Mass Notification (Multicast) Alerts | $ | $ | $ | $ | |
| Y | Y | Y | Y | ||
| Configure | Y | Y | Y | Y | |
| Y | N | Y | N | ||
| Incoming Call Permissions | Y | Y | Y | Y | |
| Internal Calling Line ID Delivery | Y | Y | Y | Y | |
| Configure | Y | N | Y | N | |
| Y | Y | Y | N | ||
| Y | Y | Y | Y | ||
Organizational Contact List | Y | Y | Y | Y | |
Group Contact List | Y | N | Y | N | |
| | Y | N | Y | N | |
| Priority Alert | Configure | Y | Y | Y | N |
| Y | Y | Y | N | ||
| Y | Y | Y | N | ||
User-defined Schedules | Y | N | Y | N | |
| Configure | Y | Y | Y | N | |
| Configure | Y | Y | Y | N | |
| Y | Y | Y | N | ||
| Sequential Ring | Configure | Y | Y | Y | N |
| Simultaneous Ring | Y | Y | Y | N | |
Site survivability for Webex Calling You can configure Site Survivability only on the supported devices listed in the Site survivability for Webex Calling article. | Y | Y | Y | Y | |
Video (Point to Point) | Y | Y | Y | Y |
Webex for Government doesn’t support these features: Call Recording, Call Recording Partner, Webex Go, Webex Go Mobile Operator, Attendant Console, Business Texting, and Digital Fax Messaging.
For Webex Calling Dedicated Instance License usage and subscription details, view Dedicated Instance License Usage.
Calling services become unavailable for users who run Webex Calling versions 44.3 or earlier.
Webex Calling with Webex
You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.
Click to Download Webex for Windows, Mac, iPhone, iPad, and Android. To learn more about the Webex App and how to configure it, visit Webex App.
Location features and services
Each location is provisioned with a standard package of group services as defined in the following table:
Included location features | ||
|---|---|---|
Call Queue (agents based on user license) | DECT Network | |
Single Number Reach Portal | Announcement Repository | |
Call Park Extension | Location Intercept | |
Virtual Extensions | ||