Control Hub | Error: 'The domain of this user is not available for conversion'

Control Hub | Error: 'The domain of this user is not available for conversion'

Overview

ISSUE
When attempting to migrate consumer users into a new organization in Webex, users may encounter an error message stating, "The domain of this user is not available for conversion." This error prevents the successful migration of users into the new organization.

RESOLUTION
Try the following to resolve the issue:

Note: This is the most likely cause of the error. Try the above step, which should resolve the issue in most cases. If the problem persists, continue troubleshooting using the steps below.
CAUSE
This error typically occurs when there is a conflict with the user's email domain, often due to the presence of a free consumer (free trial) account associated with the user's email address. The error can also arise if the administrative steps for user migration still need to be completed.



Source: https://help.webex.com/en-us/article/WBX000028461/Error:-'The-domain-of-this-user-is-not-available-for-conversion'

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