Webex Calling | CallTower Escalation Path - Service Outages, Need Help
Level 1
CallTower Support
Email: support@calltower.com
Support Portal: Login | Support
Phone
US/CA: + 1 (800) 347-5444
UK: + 44 28 7114 1664
AUS: + 61 2 7912 4099
Inoria, a CallTower Company Support Line
1-855-978-6846, option 1
514-270-5464, option 1
Level 2
Global Escalation Manager 24/7
US/CA: +1 (801) 508-5670
UK: + 1 44 28 7114 1664
AUS: +1 61 2 7912 4099
CT Cloud Support Manager – Matt Lym (9am – 6pm MTN)
Office: (801) 938-1377
Mobile: (385) 715-3119
Email: mlym@calltower.com
Cisco Support Manager – Jordan Farnsworth (8am – 5pm MTN)
Office: (415) 869-8951
Mobile: (801) 508-5665
Email: jfarnsworth@calltower.com
Microsoft Support Manager – Dylan Lewis (7am – 4pm MTN)
Office: (801) 934-3734
Mobile: (801) 508-5674
Email: Dylan.lewis@calltower.com
NOC Manager – Brian Simpson (8am-5pm EST)
Office: (585) 563-1858
Mobile: (801) 508-5680
Email: bsimpson@calltower.com
Customer Support Supervisor – Sai Domingo (1am-10am UTC)
Office: (707) 673-5082
Email: mdomingo@calltower.com
Inoria, a CallTower Company
Director Customer Support – Shawn Justason
Office: 514-270-5464 x4549
Mobile: 506-645-7477
Email: sjustason@inoria.com
Level 3
VP of Client Support – Jim Manetta
Office: (585) 563-1868
Mobile: (585) 797-3021
Email: jmanetta@calltower.com
Inoria, a CallTower Company
Vice-President, CCaaS Services – Alain Léonard
Office: 514-270-5464 x4531
Mobile: 514-973-6697|
Email: aleonard@inoria.com
Level 4
CEO CallTower – Bret England
Office: (415) 869-8922
Mobile: (408) 893-9070
Email: bengland@calltower.com
Inoria, a CallTower Company
Senior Vice-President, CCaaS, CX, AI Solutions – Joe Bigio
Office: 514-270-5464 x4518
Mobile: 514-996-5463
Email: jbigio@inoria.com
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