Webex App | The Out of Office Status is Not Getting Updated in Webex

Webex App | The Out of Office Status is Not Getting Updated in Webex


The Out of Office status is not getting updated in Webex.

The incorrect In or Out of Office status is displayed in the Webex App.

The Out of Office state in Microsoft Outlook is not in sync with my Webex status.

   

Important Note: Creating an appointment on your calendar and setting it to show you as Out of Office (OOO) does not set the Out of Office status in Webex App. To set the OOO status properly in Webex:

Windows:

  1. Open the File menu in Outlook.
User-added image
  1. Click on Automatic Replies.
User-added image
  1. Enable Send automatic replies, then click OK.
User-added image

Mac:

  1. Click on Tools and select Out of Office.
User-added image
  1. Enter your Autoreply Settings, then click OK.
User-added image

The Webex app shows the 'Out of Office' status even though the Automatic Replies (Out of Office) setting in Microsoft Outlook has been changed to reflect 'Do send automatic replies'.

To resolve the Out of Office status issue:

  1. Log in to the Outlook Web App: https://outlook.office365.com/owa/
  2. Turn on 'Automatic Replies (Out of Office)' or the 'Out of Office Assistant' in Outlook. For help; see: https://support.microsoft.com/en-us/help/290846/how-to-use-the-out-of-office-assistant-in-outlook.
Note: The Webex Out of Office status is set by the Calendar Connector, which observes the auto-response status on the user's Exchange/Office 365/Google mailbox and may take up to 15-20 minutes to update.

If you are still experiencing the issue, please contact Webex Technical Support.


Source: https://help.webex.com/en-us/article/WBX000028789/The-Out-of-Office-Status-is-Not-Getting-Updated-in-Webex

    • Related Articles

    • Webex App | Show when you're out of office

      Overview When you have to leave the office for an appointment or when you go on vacation, you can let others know through your Webex App status in case they want to contact you. You can only see your out of office status in Webex App: When you set ...

    • Webex App | Get started with Webex App

      In real-time or anytime, Webex App is engaging, intelligent and inclusive and helps you create exceptional experiences and makes working together distinctly better. Welcome to Webex App Messaging Meetings Calling The all new Webex App is one ...

    • Webex App | Demo, getting started

      Overview Here is a great demo for getting started with the Webex App.

    • Webex App | Download the Desktop or Mobile App

      Overview You can get Webex App for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because ...

    • Webex App | Supported calling options in Webex App

      In Webex App, you're assigned a calling option that works best in your organization or for your individual needs. When you make a call from the app, your calling experience depends on your account settings. You can make a call from many different ...